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> Classification system > Online help classification > User center > Order canceled
| Cancel online | Log in“user center”，find out which order you would like to cancel in "my orders"，then click"cancel"，it will be ok.(before the order confirmed) | ||||
| Cancel through call | You can call us and cancel your order，leave your personal informaiton，if permitted，your order can be canceled. | ||||
| Automatically canceled | We will keep your orders only 30 days，if you pay it out of time ，it will be canceled automatically，we are not responsible for that . | ||||
I had my order canceled because of the Chinese New Year, but I would still like to purchase what I picked out. Is there a way to resend my order or do I have to pick out everything again? Thank you for your time.
AdministratorHello,you should pick out everything again.Sorry for the inconvenience. The order has automatically cancelled by system.
i already send the extra 12 dollars.
AdministratorOK , we have got it and sent out the package. Thank you.
ok, i just send the shipping costs, (37 dollars). when you finish and send out, will you please send me an e-mail to tell me. thanks.
AdministratorOK ,we have received your shipping costs.When we finish and send out, we will send you an e-mail to tell you. You are welcome.
ok, i just pay 53 dollars. when will i pay the shipping costs. (which is 37 dollars) and after i pay the shipping costs, when will you send the products to me. (i am sorry to make too many questions. but, i just want to make sure anything. hopefully, you understand. thank you.)
AdministratorYou can pay the shipping costs , the wallscroll should be custom-made today, it will be finished and send out about next Tuesday.
hi, since i cancel my order before. and now, i want to purchase what i said before. what should i do? am i need to reorder. or just pay the 53 dollars, first, then, waiting for next steps?
AdministratorOK,we didn't cancel your order . You can pay it then you also pay for the shipping cost showed you yesterday.