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FAQ
Banacool anime products living wholesale / 2010-04-15
Q: Where does Animena Company locates
A:  The address of our company is : 352 YIDE ROADYUEXIU DISTRICTGUANG ZHOU510120CHINA.
 
Q: Whether there is a minimum expense on banacool.com?
A:  Yes, there is a minimum expense for each order on banacool.com and the minimum expense is $ 100 (USD).
 
Q: How to order?
A: You can send email or place one order on our website. Then we will finish the price list according to your choice.
 
Q: Why there are out of stock items?
A:  The products updates very fast, some of the old products would be replaced by the new items, and some of them are hot sold which would also influence the stock situation. And the main reason is that we want to save your time ,so we wait for some items which would be available later.
 
Q: How do we deal with the items which was paid ,but not arrived?
A:  We will make a survey, if we forgot to send you those items ,we would like to resend them to you ,or refund you the funds.
 
Q: How do we deal with the items which are defective or damaged in transit ?
A: You will be kindly suggested to send us an Email showing us the list ,and tell us the item numbers, Pictures or Scan of the Damaged or defective items would be very helpful for us to make a compensation.
 
Q: How about the shipping rate?
A: Shipping rate is different from different seasons ,and different places.usually ,Non-Peak Season is cheaper than Peak-Season. Shipping rate is the same with all Western ,Northern or Southern European Countries ,Eastern Europe is more expensive. Usually for the consignment beteen 21KGs to 45 KGs are about 8.5-9  US dollars Per kilo Via UPS,and for the goods between 46KGs to 80KGs,it is much cheaper,it only cost you 7.5 US dollars Per Kilo.and the consignment shall arrive the place you are desinated in about 6 or 7 days.
 
Q: Can I get the items safely?
A: Usually ,there are no problem with the customs of U.S.A, Australia, France and most of the developed coutries.
 
Q: Do I need to pay the tax in our country?
A: Different countries has different policy, you can ask some information from your local government.The tax should be paid by our clients.
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User Comment(Total62User Comment Num)

  • omeero ( 2015-04-26 23:46:06 )

    how much is the shiiping to Saudi Arabia for 3 KG?

    Administratorhello ,

    the shipping cost of EMS is about $79 , and about 1 week can get the package .
    Thank you so much .

  • Yanami ( 2011-11-18 00:38:42 )

    Hello.
    How much will the shipping approximately cost to Russia if my order weights around 3kg?

    Best regards

    Administrator3KG items ,we suggest send by EMS,the shipping cost is $70 .

  • Anonymous user ( 2011-08-12 07:52:10 )

    Hello.
    How much will the shipping approximately cost to Germany if my orde weights around 8kg?

    Kindly regards

    Administratorif send by EMS to Germany 8kg,the shipping cost ia about USD95,you'd better submit your order,we will email to you about the shipping cost in a work day.

  • Anonymous user ( 2011-08-09 07:30:27 )

    i want to know the safety way for make a purchase ... i live in Peru - south America and before make a purchase need to know how much will be the price of the shipping ... thx ^^

    Administratorhi,different country different shipping cost,and we don't know what is your order,so you'd better submit your order and then we will email to you about the cost.

  • Anonymous user ( 2011-06-23 10:27:04 )

    Are there any discounts on large orders?

    AdministratorHello,yes , we have discount for the large orders .

    When your order over $1000 USD , we will give you 5%
    discount . You can place your order on our website,and we will offer you the discount then you can pay for it .

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